- What does your hosting include?
- Every plan includes reliable hosting infrastructure, SSL certificates, uptime monitoring, and regular backups. Higher tiers add security scanning, performance optimization, content updates, and priority support.
- Can I host elsewhere and still use your services?
- Our management services are designed to work with our hosting infrastructure for the best results. If you have specific hosting requirements, let's discuss it. We're flexible when it makes sense.
- What if my site goes down?
- We monitor your site around the clock. If something goes wrong, we're on it, often before you even notice. Our response times depend on your plan tier, but critical issues always get immediate attention.
- How do you handle security?
- We apply security patches promptly, run regular malware scans, maintain firewalls, and keep your CMS and plugins updated. Prevention is always cheaper than recovery, and we take it seriously.
- Can I upgrade or downgrade my plan?
- Yes. Plans can be adjusted as your needs change. Just give us a heads-up before your next billing cycle. We'd rather you be on the right plan than overpaying for services you don't need.
- Do you provide backups?
- Every plan includes automated backups so your data is never at risk. Higher tiers include more frequent backups and faster restore times. We've restored sites from backups more times than we can count. It's non-negotiable.
- Is there a minimum commitment for hosting plans?
- Yes. Hosting plans require a 6-12 month minimum commitment depending on the tier. After your minimum term, you can continue month-to-month or cancel with 30 days notice.
- Do content updates include creating new content?
- Content updates cover changes to existing text, images, and page elements. Creating entirely new pages or major features falls under our web development services. If you need regular new content, we can discuss adding it to your plan.
- What does "unlimited" mean in the Fully Managed plan?
- "Unlimited" small updates covers routine changes like text edits, image swaps, and minor layout adjustments. It doesn't mean unlimited redesigns or major feature additions. Our fair-usage policy applies to keep the service sustainable for everyone, and limits updates to 20-25 hours a month.
- Are the listed prices final?
- Listed prices are starting points for standard sites. Final pricing may vary based on your site's complexity, number of pages, and specific technical requirements. We'll confirm exact pricing during your consultation.